Privacy Policy

DramaHooked Ent. LLC ("we," "us," or "our"), doing business as DramaHooked, operates the DramaHooked platform and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. By using DramaHooked, you consent to the data practices described in this policy.

1. Information We Collect

Personal Information

When you create an account, subscribe to our services, or interact with our platform, we may collect the following personal information:

• Name and display name
• Email address
• Account credentials (managed through our OAuth authentication provider)
• Payment information (processed securely through Stripe; we do not store your full credit card number)
• Subscription and billing history

Usage Information

We automatically collect certain information about your interaction with our platform:

• Listening and reading history (episodes played, read, and progress)
• Engagement data (likes, shares, comments, reviews, and bookmarks)
• Device information (browser type, operating system, device type)
• IP address and approximate geographic location
• Referral source and referral codes used
• Language preferences

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process subscriptions and payments through Stripe
• To personalize your experience (e.g., "Continue Where You Left Off," recommendations, Top Charts)
• To send you service-related communications, including new release notifications if you've opted in
• To manage your account, including referral program tracking
• To generate multilingual audio content based on your language preferences
• To moderate user-generated content (comments and reviews)
• To analyze usage trends and improve our platform
• To detect, prevent, and address technical issues or abuse

3. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session, remember your preferences (such as language selection and audio playback settings), and analyze platform usage. Session cookies are essential for authentication and are set when you log in. You can control cookie settings through your browser preferences, but disabling cookies may affect your ability to use certain features of our platform.

4. Third-Party Services

We integrate with the following third-party services:

• Stripe — for secure payment processing. Stripe's privacy policy governs how they handle your payment data.
• Manus OAuth — for authentication and account management.
• Amazon Web Services (S3) — for secure storage of audio content and cached translations.
• AI Services — for text-to-speech audio generation and script translation. Content processed through these services is used solely for providing our platform features.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Email Communications

If you subscribe to our newsletter through the "Get Hooked" signup form, we will send you notifications about new drama releases and platform updates. You may unsubscribe at any time by following the unsubscribe link in any email or by contacting us directly. We will never share your email address with third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted connections (HTTPS/TLS), secure authentication tokens, and secure payment processing through Stripe. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you wish to delete your account, please contact us and we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing our agreements).

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to withdraw consent for data processing
• The right to data portability
• The right to object to certain data processing activities

To exercise any of these rights, please contact us at the email address provided below.

9. Children's Privacy

DramaHooked is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly.

10. AI-Generated Content and Data Processing

DramaHooked uses artificial intelligence technologies to generate narrated audio content, translate scripts, and provide multilingual experiences. In connection with these features:

• Your language preference selections are used to determine which AI-generated translations and audio to serve you.
• AI-generated content is produced using third-party AI service providers. While we take reasonable steps to ensure quality, AI-generated audio and translations may contain imperfections.
• We do not use your personal data to train AI models. Your listening and reading activity is used solely to improve your experience on DramaHooked (e.g., recommendations, progress tracking).
• For more information about content disclaimers, fiction notices, and mature content advisories, please refer to our Terms of Service.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. DramaHooked does not sell personal information. To exercise your CCPA rights, please contact us using the information provided below.

12. International Users

DramaHooked is operated from the United States. If you are accessing our platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using DramaHooked, you consent to the transfer of your information to the United States and acknowledge that data protection laws in the United States may differ from those in your country of residence.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of DramaHooked after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: